COVID-19 UPDATES

COVID-19 UPDATES

11/25/20 UPDATE:

We are still operating as normal. However, with parts of the world resuming additional shutdowns due to COVID19, shipping times may slow down again. We strongly encourage purchasing insurance on your order, especially if you place a large order. If your package is lost, stolen, damaged, or ANYTHING happens due to postal service issues, we cannot assist unless you have insurance. This allows us to process a claim with the shipping agent and have your order reimbursed. 

We are continually monitoring the news for changes that could impact our customers and adjusting accordingly. If anything changes in terms of disruptions to our business, we will notify all of our customers with updates.

We use USPS for shipping all orders as it is the least expensive option for our customers. As with almost all delivery services right now, packages are delayed longer than normal and deliveries may be slower due to lack of available transportation for shipments.

WE STRONGLY URGE YOU TO REVIEW THE USPS WEBSITE (linked below) TO MONITOR FOR DELIVERY DISRUPTIONS IN YOUR AREA. . PLEASE CHECK FOR UPDATES IN YOUR AREA ON WHETHER OR NOT PACKAGES ARE BEING DELAYED OR IF YOUR AREA HAS STOPPED ACCEPTING PACKAGES FROM U.S BEFORE ORDERING. PLEASE REVIEW THIS PRIOR TO PLACING YOUR ORDER. VISIT https://about.usps.com/newsroom/service-alerts/international/welcome.htm FOR MORE INFORMATION ON INTERNATIONAL SERVICE DISRUPTIONS. TERRA MOONS COSMETICS IS NOT RESPONSIBLE FOR POSTAL SERVICE DELAYS/ISSUES. WE WILL NOT REFUND/CANCEL ORDERS DUE TO POSTAL SERVICE ISSUES/DELAYS.

Please review our FAQs for our shipping policy prior to placing your order. Thank you!