USPS HAS STOPPED SHIPPING TO AUSTRALIA AND NEW ZEALAND - CURRENTLY THERE IS NO ETA ON WHEN THEY WILL RESUME SHIPPING. PLEASE KEEP IN MIND THAT THE FEE TO SHIP THROUGH OTHER CARRIERS IS MORE EXPENSIVE.
We are still operating as normal. We strongly encourage our customers to purchase insurance on your order, especially if you place a large order or are international. If your package is lost, stolen, damaged, or ANYTHING happens due to postal service issues, we cannot assist unless you have insurance. This allows you to process a claim with the shipping agent and work toward a resolution.
We are continually monitoring the news for changes that could impact our customers and adjusting accordingly. If anything changes in terms of disruptions to our business, we will notify all of our customers with updates.
We use USPS for shipping all orders as it is the least expensive option for our customers. As with every delivery service right now, packages may be delayed longer than normal and deliveries may be slower due to lack of available transportation for shipments. In certain cases, we may ship your order through a different mail carrier if it is more beneficial.
Terra Moons Cosmetics ships world wide.
We are not responsible for lost/stolen/misplaced packages by the postal service during transit to your destination, returned packages due to incorrect shipping addresses or ANY postal service issues. If your package is marked as delivered, you are required to contact the postal service first to have them open an inquiry. If you also purchased Route Package Protection for your order, please also contact them to let them know the situation and they will work with you on a resolution. Lastly, please email us to make us aware so that we may keep in touch with you to assist any way possible. We will NOT under any circumstances be responsible for lost/untracked/stolen or customs retaining your package. We offer customers the option to purchase insurance and/or upgrade your package to Priority International Mail through USPS. We are not responsible for any customs charges or fees that may be charged to you upon delivery of your package to your country, and we do not reimburse any customs charges or fees imposed by your country, so please keep this in mind when placing an order.
By completing your purchase with Terra Moons Cosmetics, you acknowledge and agree to the terms specified above.