COVID-19 UPDATES

COVID-19 UPDATES

2/5/2021 UPDATE:

We are still operating as normal. We strongly encourage our customers to purchase insurance on your order, especially if you place a large order or are international. If your package is lost, stolen, damaged, or ANYTHING happens due to postal service issues, we cannot assist unless you have insurance. This allows us to process a claim with the shipping agent and have your order reimbursed. 

We are continually monitoring the news for changes that could impact our customers and adjusting accordingly. If anything changes in terms of disruptions to our business, we will notify all of our customers with updates.

We use USPS for shipping all orders as it is the least expensive option for our customers. As with every delivery service right now, packages may be delayed longer than normal and deliveries may be slower due to lack of available transportation for shipments. In certain cases, we may ship your order through a different mail carrier if it is more beneficial.  

WE STRONGLY URGE YOU TO REVIEW THE USPS WEBSITE (linked below) TO MONITOR FOR DELIVERY DISRUPTIONS IN YOUR AREA. PLEASE CHECK FOR UPDATES IN YOUR AREA ON WHETHER OR NOT PACKAGES ARE BEING DELAYED OR IF YOUR AREA HAS STOPPED ACCEPTING PACKAGES FROM U.S BEFORE ORDERING. PLEASE REVIEW THIS PRIOR TO PLACING YOUR ORDER. VISIT https://about.usps.com/newsroom/service-alerts/international/welcome.htm FOR MORE INFORMATION ON INTERNATIONAL SERVICE DISRUPTIONS. TERRA MOONS COSMETICS IS NOT RESPONSIBLE FOR POSTAL SERVICE DELAYS/ISSUES. WE WILL NOT REFUND/CANCEL ORDERS DUE TO POSTAL SERVICE ISSUES/DELAYS.

Terra Moons Cosmetics ships world wide. 

PLEASE READ: Our normal processing time for regular orders is 10-15 days, however during high volume times, it may take slightly longer. This does not account for pre-orders. Pre-orders will start to ship in the order they were received on the designated start ship date which means not all orders will be shipped on that specific date. It usually will take us a few days to fulfill all orders once we begin to process them. Pre ordered items and regular items in the same order will ship together at the same time in the order that they were received. We will not modify/adjust/cancel/refund orders once they are placed with the exception of urgent address changes. This includes combining orders or adding on to existing orders, editing or adding discount codes, etc. Please review our FAQs for COVID-19 info and our shipping policy before placing your order.********


We are not responsible for lost/stolen/misplaced packages by the postal service during transit to your destination, returned packages due to incorrect shipping addresses or ANY postal service issues. If your package shows delivered, you are required to contact the postal service and contact Terra Moons Cosmetics via email only to let us know so we can investigate it with you. We will NOT under any circumstances be responsible for lost/untracked/stolen or customs retaining your package. We offer customers the option to purchase insurance and/or upgrade your package to Priority International Mail through USPS. We are not responsible for any customs charges or fees that may be charged to you upon delivery of your package to your country, and we do not reimburse any customs charges or fees imposed by your country, so please keep this in mind when placing an order.

By completing your purchase with Terra Moons Cosmetics, you acknowledge and agree to the terms specified above.