WHERE'S MY ORDER?
CHECK BACK HERE FOR FREQUENT SHIPPING UPDATES ON PRE ORDERS
ALL REGULAR NON PRE-ORDERS UP TO SEPTEMBER 9TH HAVE SHIPPED!
HOW DO PRE ORDERS WORK?
We operate on a "rolling pre-order" format for our specialty pre ordered items. We do this because we believe it not only allows you to purchase items that you want when you want but also can help to alleviate the stress that can be caused during launches with limited quantities of products available. Since TM is an extremely small handmade brand, we operate within strict production timeframes. This means we typically open pre-orders for a set amount of time and provide our customers with an anticipated "start ship date" of pre-orders placed during the specified timeframe. Pre ordered items and regular items in the same order will ship together at the same time in the order that they were received. Once we begin to process pre-orders, it can take several days to a week or more in order to fulfill them all. Pre ordered items cannot be cancelled, refunded, or adjusted with the exception of shipping address changes. Please review our shipping policies prior to placing your order regarding adding insurance and COVID-19.
WHERE CAN I FIND THE START SHIP DATE OF MY PRE ORDER?
Pre ordered items have a date listed underneath the product title when you select them to purchase as well as a clear label that indicates they are a pre ordered item - that date is the date that is referred to as the START ship date. Once we begin to process pre-orders, it can take several days to a week or more in order to fulfill them all.
Our normal processing time for regular orders that do not include any pre ordered items is 15-20 business days, however during high volume times or sales, it may take slightly longer. Please review our FAQs for COVID-19 info and our shipping policy before placing your order.