Contact Us

PRE-ORDER INFORMATION: 

For pre orders that closed March 29th we anticipate a start ship date of April 26th. Pre-orders will start to ship in the order they were received on the designated start ship date which means not all orders will be shipped on that specific date. It usually will take us a few days to fulfill all orders once we begin to process them. Pre ordered items and regular items in the same order will ship together at the same time in the order that they were received. Pre ordered items cannot be cancelled, refunded, or adjusted with the exception of shipping address changes. Please review our shipping policies prior to placing your order regarding adding insurance and COVID-19.  

SHIPPING INFORMATION: 

Our normal processing time for regular orders is 10-15 days, however during high volume times, it may take slightly longer. This does not account for pre-orders. Pre-orders will start to ship in the order they were received on the designated start ship date which means not all orders will be shipped on that specific date. It usually will take us a few days to fulfill all orders once we begin to process them. We will not modify/adjust/cancel orders once they are placed with the exception of urgent address changes. This includes combining orders or adding on to existing orders, editing or adding discount codes, etc. Please review our FAQs for COVID-19 info and our shipping policy before placing your order.****

CONTACT:
You can contact us via email at info@terramoonscosmetics.com, through our mailing address at 13460 Wright Circle, Tampa, FL 33626, or by filling out the form below:

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