FAQs

DO YOU SHIP INTERNATIONALLY?

Terra Moons Cosmetics ships world wide. 

For international orders, we are not responsible for additional custom fees, duties or charges. Please see terms and conditions below.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Each request for an order requires individual attention to detail. We strive to ensure quality and consistency with our products. Most orders require 15-20 days to complete. Shipping time may add time depending on the location being shipped to. 


WHAT IF I HAVE TO RETURN THE COSMETICS I PURCHASED?

Terms and Conditions

 

Any concern regarding damaged or defective products must be submitted within two (2) days of your order marked as delivered by the postal service via tracking information. Requests should be sent via email ONLY to orders@terramoonscosmetics.com to ensure proper receipt of your complaint. We reserve the right to request pictures and or videos to assess the nature of the request. 

If your item was damaged during transit, please email us at orders@terramoonscosmetics.com within two (2) days of your package being marked as delivered by the postal service with a picture/video of the damaged item. It is up to the discretion of Terra Moons Cosmetics to determine if a replacement item is warranted depending on the nature of the damage. We do not offer refunds for items that were damaged during transit. We will offer store credit to the account the items were purchased under. 

We will only accept returns on unopened, undamaged, unused products you ordered. Unfortunately, we do not offer refunds for returned merchandise and return shipping fees are non refundable. We will issue a store credit to your account with us and that store credit will not expire and can be used anytime. Once the items are returned back to us, we will then issue the store credit on your account. 

We are not responsible for lost/stolen/misplaced packages during transit to your destination or returned packages due to incorrect shipping addresses or any postal service issues. If your package shows delivered, you are required to contact the postal service and file a claim with them to be reimbursed. Claims can be filed on the postal service website using your tracking number. 

We are not responsible for any customs charges or fees that may be charged to you upon delivery of your package to your country, and we do not reimburse any customs charges or fees imposed by your country, so please keep this in mind when placing an order.

Please review our ingredients page for all of the ingredients we may use in our cosmetics and use your judgement when purchasing items for your personal use. If you have questions about any of our ingredients, please email us at info@terramoonscosmetics.com. 

By completing your purchase with Terra Moons Cosmetics, you acknowledge and agree to the terms specified above. At Terra Moons Cosmetics, you are more than just a customer, you are our reason for doing what we do.

 

WHAT ARE YOUR EYESHADOWS MADE FROM?

We list our ingredients under our products for transparency. All of our products are vegan, unless otherwise noted on the individual product. Ingredients such as Carmine and Ferric Ferrocyanide would be considered non-vegan. These are specific pigments that are used to produce certain shades. We will make sure to list when a product is vegan or non-vegan.

 

WHAT IF I HAVE ALLERGIES TO SPECIFIC INGREDIENTS?

We will list the ingredients to each of our products under our products page. If there is anything specific you are aware of that you have an allergy to, please use your best judgement when ordering for yourself or feel free to contact us with any questions you may have by submitting the contact us form on the Contact Us page.