Refund policy
WHAT IF I HAVE TO RETURN THE COSMETICS I PURCHASED?
Any concern regarding damaged or defective products must be submitted within two (2) days of your order marked as delivered by the postal service via tracking information. Requests should be sent via email ONLY to orders@terramoonscosmetics.com to ensure proper receipt of your complaint. We reserve the right to request pictures and or videos to assess the nature of the request.
If your item was damaged during transit, please email us at orders@terramoonscosmetics.com within two (2) days of your package being marked as delivered by the postal service with a picture/video of the damaged item. It is up to the discretion of Terra Moons Cosmetics to determine if a replacement item is warranted depending on the nature of the damage. We do not offer refunds for items that were damaged during transit. We will offer store credit to the account the items were purchased under.
We will only accept returns on unopened, undamaged, unused products you ordered. Unfortunately, we do not offer refunds for returned merchandise and return shipping fees are non refundable. We will issue a store credit to your account with us and that store credit will not expire and can be used anytime. Once the items are returned back to us, we will then issue the store credit on your account.
HOW DO I FILE A CLAIM USING NAVIDIUM PACKAGE PROTECTION?
NAVIDIUM PACKAGE PROTECTION CLAIM FILING REPORT REQUIREMENTS:
It is understood and agreed that the following timelines for claims transmittal must be adhered to in order for a claim to be processed:
• Claims for packages presumed to be lost by the carrier, where the status is “not delivered” must be filed no sooner than 7 days after the scheduled delivery date for domestic shipments (and 20 days for international shipments), but not later than 30 days from the date the shipment was originally scheduled to be delivered.
• All other claims for loss or damage should be filed as soon as discovered but in no event later than 60 days from the purchase date.
• Claims for packages marked by the carrier as “delivered” yet not received by the customer must be filed within 15 days from the date and time shown by carrier as delivered. Underwriters reserve the right to require proof of either a copy of a police report showing report of theft or security video recording showing evidence of theft.
HOW TO FILE A CLAIM:
Please email us at orders@terramoonscosmetics.com.
